Frequently Asked Questions

PAYMENTS AND SECURITY

Q: What payment methods does Yankee Toy Box accept?

A: We accept most major credits cards, as well as PayPal.

Q: Is is safe to provide my credit card information to Yankee Toy Box?

A: Yes. Yankee Toy Box utilizes the latest security measures available to ensure your purchase is protected. All secure pages on our web site are encrypted utilizing SSL technology. This ensures that any data that you send to us, including personal and credit card information, is secure.

Q: What is SSL?

A: SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral. SSL is an industry standard and is used by millions of web sites in the protection of online transactions with their customers.

PRODUCTS

Q: Do you sell second-hand goods?

A: No. All our products are brand new and in most cases come factory-packaged. We do not trade in second-hand goods/toys.

Q: How do I know if you have stock available?

A: Our web site tracks inventory in real-time, which means if a product is out of stock, the 'Add to Cart' button is removed and replaced with an "Out of Stock" message.

Q: Why is the color of my item a little different from the image on your website?

A: While we make every effort to reproduce the exact color of each and every product during photography, not all colors reproduce as well as others. Our product images are produced under special lighting conditions designed to capture the color as closely as possible. Though color precision cannot be guaranteed across all products, all the time, we strive to reproduce colors as close to the actual as possible. Please keep this in mind when making your purchase.

SHIPPING AND RETURNS

Q: I made my purchase 1 week ago and I'm still waiting for delivery. What's going on?

A: If the destination address is the United States, normal delivery times can be anywhere from 2-5 business days or more. Delivery times are dependent upon whether your product shipped via 1st Class, Priority, or Express Mail. Additionally, your geographical location has an effect on delivery times (deliveries to remote parts of the U.S. or the world can take longer than those shipped to more metropolitan areas). If you are experiencing a delay beyond that specified in our Shipping Policy, please email us so we can investigate the matter.

Q: The product I ordered has arrived damaged. What do I do?

A: If you suspect that the product you ordered from us is damaged, please do not accept delivery. Ask the driver/postal carrier to return the package to the sender by crossing out your delivery address and writing, in big letters, "Return To Sender". Notify us of what has happened and we will take care of the rest by having a replacement sent out to you.

If, on the other hand, you have already accepted delivery and discovered your purchase to be damaged, please notify us of the problem. We will provide you with return authorization and further instructions on where to return the damaged product. Repack the damaged product, in its original packaging, together with the original receipt and everything else that came with it, and return it to us using the address we give you. We will arrange for a replacement to be sent to you.

Q: Why do I need to obtain return authorization when returning damaged goods?

A: Return authorization helps us identify authorized product returns. With return authorization, we are able to accept your return, knowing exactly how the return needs to be processed (refund, exchange etc.). Please do not return any purchases to us without first obtaining return authorization. Items returned without authorization may be rejected.

Q: Which postal carrier do you use to for shipping?

A: We use the U.S. Postal Service exclusively. USPS covers all of the U.S. and most every other country, provides fast turnaround times, and is very cost effective.

Q: How can I be sure I'll get what I paid for?

A: While we take the upmost care with the picking, packing, and shipping of all products, mistakes can happen. If you are one of the unfortunate customers this has happened to, don't worry. Call or email us with the problem, we will provide you with return authorization and directions where you can send the product back to us.